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작성자슈머런칭 조회 17회 작성일 2020-09-19 14:21:28 댓글 0

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Characteristics of services

Have you ever asked yourself what differentiates services from products?! -- Here is the answer in 3 minutes and based on scientific research!

Purpose of the article – Four characteristics have been regularly applied to services: intangibility, heterogeneity, inseparability, perishability (IHIP). More and more exceptions occur which have resulted in substantial criticism. This paper aims to show that each characteristic is valid and useful when related to an individual aspect of services instead of being assigned to services as a single entity.
Design/methodology/approach – Based on customer integration, a framework (FTU framework) and a resource typology are developed. These approaches are the theoretical foundation of the analysis.
Findings – The FTU framework and a resource typology reveal different aspects of services and allow the assignment of the IHIP characteristics to them. Intangibility is assigned to the service offering, heterogeneity and inseparability to customer resources, and perishability to the facilities of the provider.
Research limitations/implications – The paper is based on a theoretical analysis. Researchers may want to empirically test the approach. Practical implications – Assigning the IHIP characteristics more clearly to certain aspects of services reveals their origin and makes them more tractable. For example knowing that heterogeneity of services is due to customers resources makes it more predictable and manageable. Originality/value – Although the IHIP characteristics are both widely cited and criticized, existing research has only tried to find and establish new characteristic(s). The approach of this paper is original because it takes a more trenchant look at them in order to develop a framework identifying aspects of services for which they apply.

Want to read the entire article" Here you go and its open access: http://www.emeraldinsight.com/doi/full/10.1108/08876041011060468
chefsoni varkey : Thank you
Dreams & Teddy Bears : Thank you very much! This has been so helpful!
Sami Khan : GOOD WORK THANKS

Goods and Services for Children | Classroom Video

Hurray children! It is time to learn about goods and services in this video for kids of all ages! Goods and services are fun and easy to learn in this classroom video! Learn the difference between goods and services and how to pick them out!
Homeschool Pop offers a unique, dynamic learning experience. We strive to have the right balance of silliness and learning to keep students engaged as we look at goods and services!

We hope you enjoyed the classroom edition of the goods and services video! Thanks for watching, and we hope you will keep watching and learning. You are awesome!


Goods and Services for Children | Classroom Video

Economics for Kids: Goods and Services

In this video, you will learn the difference between goods and services!

Teachers: Checkout my TPT store for accompanying resources: https://www.teacherspayteachers.com/Product/Primary-Economics-Bundle-Wants-Needs-Goods-Services-Spending-Saving-5695546

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